Services
How Unique Works?
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UNIQUE’s field executives/surveyors are spread across the whole areas of operation.
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On receipt of the request for the Pre-Insurance Inspection from the underwriter, office co-coordinator communicates the request to the field executive of the respective area.
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Field executive executes the inspection and communicate the report verbally over the telephone to the office co-coordinator.
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After discussing with the technical head, office co-coordinator gives vehicle status/feedback to the underwriter (over phone/fax/e-mail).
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Hard copy of the report in the prescribed format along with the photograph of the captioned automobile is being sent to the respective underwriter within 2 hours (max-outer limit) from the receiving of the request.
The primary goals of Unique Management Services is to –
Goal 1
Improve quality using integrated and customized report format/templates.
Goal 2
Reduce the average cycle time from inception to delivery of the reports
Goal 3
Prepare the action plan, detailing the various steps taken in order to meet the end objective.
Goal 4
Provide smooth and convenient services to both, the underwriters as well as the client.
Goal 5
Provide time-bound submission of reports to enable the underwriter to accept/reject the risk.
Goal 6
Provide instant action on the request for pre-insurance inspection to avoid waiting time for the client.
Goal 7
Provide the online photograph of the vehicle inspected on the same time on which the vehicle is being inspected to enable the underwriter to accept or reject the risk instantly.
Goal 8
Provide a hard copy of the report in customized report format along with the photographs of the vehicle within stipulated time frame of 24 hours.
Goal 9
Three level checks to make the process transparent, accurate and 100% error free.
Goal 10
Technically competent and experienced staff for the accurate and systematic execution of the task in a scientific manner.
Goal 11
Provide a separate sheet of photographs for each damage/ dent along with the normal course of photographs.
Goal 12
Provide Compact Disc on fortnightly basis to Regional Offices or as per requirement of the underwriters.